Returns, Order Cancellation and Exchanges

Should you wish to cancel your order you may do so within 24 hours by contacting us via email at pelikanpenshopcanada@outlook.com or via phone at  905-856-8484. 

Our business hours are 8am - 3pm, Monday - Friday.

Please note that due to our business hours, orders placed on Friday through Sunday may not be processed until the following Monday or next business day. 

If you received your order and would like to return an item for credit (minus the shipping charges and taxes on shipping charges), you can do so within 7 days from receipt of your order only. We will only accept the goods in completely new and unused condition. The returned item(s) will be subject to quality control and if they are scratched, used etc. they will be returned back to you at your expense.

To receive a return authorization # please contact us via email at pelikanpenshopcanada@outlook.com.

It is the customers responsibility that any goods returned to Pelikan Pens Canada are fully insured whilst in transit.

If we send you an item that was not ordered or an item that is flawed we will offer a free return service.